Help & frequently
asked questions
Request your share withdrawal here
Maintain their savings history.
Maintain their capacity to borrow.
Provide a better basis for dividend payments.
An alternative to share withdrawal may be for you to take a loan with repayments suited to your financial circumstances, subject to our Loans Policy.
If you are transferring funds to an external personal bank account, we will send the funds to the bank account you’ve previously registered with us. Bank transfers can take up-to 3 working days to get to you. The minimum you can transfer is £5.00.
You may make up to four free withdrawals using this facility in any twelve month period. If you go over this limit, we will make of charge of £1.50 every time we send a payment to your personal bank account on your behalf. This charge takes effect from 15th August 2016. We will deduct this charge from your account. Transfers between your 6Towns accounts are not affected.
Requests are processed during office hours, our office hours are:
Monday – Friday
10:00 – 16:00
Request your share withdrawal here
Membership and Accounts
Engage pre-paid card fees
Engage Card on sign up – FREE
New card following expiry of old card – card has three year cycle – FREE
POS Transaction, including online purchase – FREE
Balance inquiry – ATM £0.10
PIN Management at ATM FREE
ATM Transaction in UK – (£250 daily limit) £0.75
Declined Transaction FREE
Weekly card charge to Member £0.89
Maintain their savings history.
Maintain their capacity to borrow.
Provide a better basis for dividend payments.
An alternative to share withdrawal may be for you to take a loan with repayments suited to your financial circumstances, subject to our Loans Policy.
If you are transferring funds to an external personal bank account, we will send the funds to the bank account you’ve previously registered with us. Bank transfers can take up-to 3 working days to get to you. The minimum you can transfer is £5.00.
You may make up to four free withdrawals using this facility in any twelve month period. If you go over this limit, we will make of charge of £1.50 every time we send a payment to your personal bank account on your behalf. This charge takes effect from 15th August 2016. We will deduct this charge from your account. Transfers between your 6Towns accounts are not affected.
Requests are processed during office hours, our office hours are:
Monday – Friday
10:00 – 16:00
Request your share withdrawal here
GDPR - New Privacy Rules
The new General Data Protection Regulation (GDPR) gives individual more control over how their personal data is used and makes it easier for them to check and update the information we, and other organisations hold
Financial Services Compensation Scheme
What;s a standing order and who can O pay by standing order from my account?
A Standing Order is an instruction to make regular fixed payments to a particular person or organization. To set up a standing order you will need to complete a form and return it to 6Towns. you can download the form below.
How do i apply for a dishwasher, PlayStation, tv, etc?
I only receive benefits: can i still apply for a loan?
How do i Access my funds?
Can I make cash withdrawal at the office?
When can i withdraw my christmas money?
How do i find out my account balance?
To view your balance please log in online here. If you have not already registered, please click here to complete the registration form online. If you have a debit card you can view your current account balance at an ATM, or by texting 07537400600 using the format below. Texts are charged at your standard network rate.
How do i transfer funds from my 6towns account?
What are the charges for using my account?
What are my account details (sort code and account number) and how would i pay my money in?
Why do i have a current account, I only wanted to save?
What is a current account? are there any charges?
When applying for membership with 6Towns Credit Union you are also applying for a current account. A current account, offers a debit card. This allows 24/7 access to your funds. A facility to set up Direct Debits and Standing Orders is also available from this account.
Download products-services and internet usage – General terms and conditions
What accounts attract a dividend?
When will the dividend be declared?
Will I get interest on my account?
How much can i save in my account and what would happen if i exceeded the limit?
Is my money safe, who are you regulated by?
For more information visit www.fscs.org.uk or view the online leaflet.
Give us a call on 0121 553 3110 if you would like any more information.
6Towns Credit Union is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority
Our Firm Reference Number 419396
how does the priority account work for rent or bills?
Landlords are paid on the 28th of each month or the next working day. A £5 fee is deducted from your account each transfer which is completed. This fee is the landlords’ fee. For further information about the Priority account please see the full terms and conditions here
If your landlord, does not want to register with 6Towns, then your housing benefit payment will be returned to Sandwell council. 6Towns policy states that all payments should be made directly to landlords.
What's the difference between the 6towns bank accounts?
We offer a variety of accounts, which all have different features to suit each member. Each account has its sort code and account number, this provides easier management when depositing into accounts.
Allocated Funds – This account is provided with membership, this will hold £1.00 only and keeps your membership active.
Current Account –This is provided with membership, it is fully functional with the option to have a debit card, for 24/7 access to your funds. Standing order and Direct Debit facilities are also available.
Savings Plus Account – This is a savings account, you can save as little as like with no obligation to save continuously. Your funds can be accessed any time of the year, no restrictions in place.
Junior Savings Plus Account – This is a savings account for members under the age of 16, you can save as little as like with no obligation to save continuously. Your funds can be accessed any time of the year, no restrictions in place. When members turn 16 there account will automatically be upgraded to a Savings Plus Account. New account details will be provided.
Christmas Account – This is also a savings account, can you can save as little as you like with no obligation to save continuously. However once funds reach your Christmas account they cannot be accessed until the first working day of November each year. The restriction is then reinstated after Christmas Day.
Priority Account – This is currently used to hold rent payments. Any housing benefit payments received into your 6Towns Account will be deposited into your priority account. Once payments are received into you priority account, you will no longer be able to access these funds. 6Towns Policy states that all payments will be paid directly to landlord or returned to Housing Benefit.
How do I open a savings plus account?
I do not have any photo id can i still applu for membership?
How do i apply for membership?
How do i cancel my membership?
Engage Card
Engage pre-paid card fees
Engage Card on sign up – FREE
New card following expiry of old card – card has three year cycle – FREE
POS Transaction, including online purchase – FREE
Balance inquiry – ATM £0.10
PIN Management at ATM FREE
ATM Transaction in UK – (£250 daily limit) £0.75
Declined Transaction FREE
Weekly card charge to Member £0.89
Maintain their savings history.
Maintain their capacity to borrow.
Provide a better basis for dividend payments.
An alternative to share withdrawal may be for you to take a loan with repayments suited to your financial circumstances, subject to our Loans Policy.
If you are transferring funds to an external personal bank account, we will send the funds to the bank account you’ve previously registered with us. Bank transfers can take up-to 3 working days to get to you. The minimum you can transfer is £5.00.
You may make up to four free withdrawals using this facility in any twelve month period. If you go over this limit, we will make of charge of £1.50 every time we send a payment to your personal bank account on your behalf. This charge takes effect from 15th August 2016. We will deduct this charge from your account. Transfers between your 6Towns accounts are not affected.
Requests are processed during office hours, our office hours are:
Monday – Friday
10:00 – 16:00
Request your share withdrawal here
My Engage card has been stolen, what do i need to do?
I have lost my Engage card what should i do?
Can I use my Engage card to shop online?
Can I use my Engage card in any?
Can I pay my bills using my Engage card?
Why should I have the engage card?
Am i charged for my engage card?
There is an initial cost for the Engage Card and a small monthly running cost along with some other small transactional fees. For a full list, see our terms and conditions below
Download Products Services and Internet usage – General terms and conditions
How do i get a engage card?
To apply for a debit card you will need to complete an application form. This application form will be sent via post. Please call or email us to request a Engage Card pack.
You will receive your card within 7 to 10 working days please ensure you follow the instructions on the letter when you receive your card to generate your PIN. You will also receive a separate letter or email with a sort code and account number, please ignore this letter as it is not relevant to your account at 6Towns.
Below is a sample of the letter or email you should ignore.
Download Engage classic welcome letter – Ignore this letter or email
General Questions
Engage pre-paid card fees
Engage Card on sign up – FREE
New card following expiry of old card – card has three year cycle – FREE
POS Transaction, including online purchase – FREE
Balance inquiry – ATM £0.10
PIN Management at ATM FREE
ATM Transaction in UK – (£250 daily limit) £0.75
Declined Transaction FREE
Weekly card charge to Member £0.89
Member feedback, tell what you think of us
If you have a suggestion or feedback for us, we’d love to hear it !
Follow the and tell us what you think.
gdpr - new privacy rules
The new General Data Protection Regulation (GDPR) gives individual more control over how their personal data is used and makes it easier for them to check and update the information we, and other organisations hold.
What are your opening hours and do i need an appointment?
6Towns Credit Union, 382 High Street, West Bromwich, West Midlands, B70 9LB
Monday – Friday 10:00am – 3:00pm
Is my money safe, who are you regulated by?
For more information visit www.fscs.org.uk or view the online leaflet.
Give us a call on 0121 553 3110 if you would like any more information.
6Towns Credit Union is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority
Our Firm Reference Number 419396
How do I apply for membership?
What is a credit union?
How is a credit union different from a bank?
What does 6town credit union offer?
- Easy and affordable access to loans and financial services for everyone.
- A range of different accounts to suit your needs including a fully functioning current account.
- Savings options including ISAs and our Savings Plus account giving some of the best returns on your money available.
- Affordable loans from £50 upwards – including the UIK’s cheapest payday loans.
The knowledge that we are there for you, helping make you make the right choices to keep your money on track. Your money and your financial interests are safe with us. We are authorised by the FCA, Financial Conduct Authority and regulated PRA, Prudential Regulation Authority and your deposits are protected by FSCS, Financial Services Compensation Scheme. - Our services are designed around what people like you need. Whatever your income, whether you are financially secure and looking for something extra or on a low income and can’t find the right help, you can talk to us.
Loans
I Still have an outstanding balance; can i apply for a top up loan?
As a member of 6Towns Credit Union regardless of an outstanding balance you can apply for a top-up loan at any time. If this loan is approved the balance will be added to your outstanding balance, so that only one outstanding balance remains. To apply for a top-up loan please click here.
what is the maximum loan amount i can apply for?
how do i apply for a dishwasher, playstation, tv etc?
I only receive benefits; can i still apply for a loan?
do i need a engage card if my loan is approved?
what happens if my loan is approved?
how long does it take for a loan decision?
Once we have all the information we require we aim to give you a decision in about 14 working days
how do i apply for a loan?
Help when it's needed the most.
When needs must, you might borrow from whichever provider will grant you a loan, irrespective of the costs involved. Excluded from other credit options, you often retain a strong attachment to high-cost providers and are reluctant to lose your services. It is a situation that is open to manipulation and to the excessive imposition of loan interest and other charges.
6Towns is committed to serve you, our account holders with affordable financial services, including the provision of credit, appropriate to your needs.
Apply for your loan here
Internet banking
when will internet banking become available from 6towns?
Forms and downloads
you can download our forms and documentation here
Please select from the list below.
Downloads
membership_and_current_account_application_form.pdf
corporate_account_application_.pdf
sample_member_signature.pdf
geopost_payroll_deduction_mandate.pdf
sandwell_mbc_payroll_deduction_mandate.pdf
wyre_forest_payroll_deduction_mandate.pdf
letter_of_consent_permitting_deductions_of_rent_payments.pdf
new_standing_order_instruction.pdf
identification_and_address_verification.pdf
private_landlord_registration_form.pdf
products_services_and_internet_usage_-_general_terms_and_conditions_v7.pdf
engage_classic_terms_-_june_2015.pdf
